Refund & Return Policy

At Lumicast, your satisfaction is our priority. If something goes wrong with your order, we’ll make it right.

We offer refunds or free reshipments in the following cases:

Your parcel is lost in transit or fails to arrive.
Your product arrives damaged, defective, or incorrect.
In these cases, you may choose between a full refund or a replacement item.

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
Items must be unused, in their original packaging, and in resellable condition.
Return shipping costs are the responsibility of the customer.
Once we receive and inspect the returned item, we will process your refund to the original payment method.

For defective or incorrect products, we may request photo or video evidence before approving a refund or replacement.

Claims for damaged/incorrect items must be submitted within 7 days of delivery.
Claims for undelivered parcels must be submitted within 30 days of your order date.
Returns for change of mind must be requested within 14 days of delivery.

Refunds and returns will not be granted if:

The shipping address provided was incorrect.
The item was lost or stolen after confirmed delivery.
The product has been used, damaged by the customer, or returned outside the eligible timeframe.

Approved refunds will be sent back to your original payment method.
Depending on your bank or card provider, refunds typically appear within 5–10 business days.

If you need help with a refund or return, please contact our support team at lumicastt@gmail.com. We’re always happy to assist you.

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